With the planning phase wrapped up quickly, I wanted to drop this by for ‘official’ proposal terms.
This could also be displayed at the -> pivx.support <- website aswell.
Thanks for the support everyone!
##One more note…
Due to miscommunication with @jakiman , I didn’t include him in the final build. Although this makes our team 6 people, I think we can all agree that @jakiman is a huge player in the support community and should be apart of this. I have made another proposal for him titled ‘support-add-jakiman’ This will add an additional 400 pivx to the monthly budget + 100pivx (for submission fee and finalization fee). Hope you all understand!
pivx-cli mnbudget vote 2884a73c20a59aafc9054e6775be96844bf9389bda113a97a77fae62f6dc2bd0 yes | no
##Voting has begun!
Use command: pivx-cli mnbudget vote a71a75370e367b70b47d5d2598891283fe20b2b2c8309c829f9fe1c9a4201654 yes | no in your masternode to vote on this proposal!
Hope to see support up and rolling soon!
##Final Announcement Update
Hey all! Throughout the day I’ve started to finalize a few things and thought I would update everyone on the progress of the support team!
Members & Time Zones & Languages:
English, small working knowledge of Spanish
English & College Chinese
We have people for the American day time, which I’m pretty sure is our prime time for support influx. @mbalance, would then proceed to take the lower volume during ‘American Night.’ Since we do not have any analytics to work off of, this is where we are gonnna enter from. We can then proceed to collect and publish statistics of how the support project goes.
As suggested by someone from the comments, I will be establishing a ‘official’ PIVX Support Team youtube channel. Here, I personally will make full, understandable videos detailing how to do things on each kind of OS (Windows, Mac, Linux). These can be used to help guide people or even random people on youtube can find these and proceed to benefit from them. Updates can be made with progress of PIVX and additions of new kind of wallets and others.
What to do with #support, #live-chat, #masternode, and others:
We will have some of us watch those channels and we will probably be assisted by devs too. Any volunteers in the support chanels can then be noticed by official team members and then be tipped. So in this instance we could have a little pivx flow aswell.
Future Goals and Implementations:
Although the future is uncertain, we plan for this support to be the grounds for growth and change. We will continue to adapt to whatever is changing in PIVX or in the crypto eco-system. The next couple months can allow us to put together numbers to see how we can expand the support team or change direction if needed.
Final Proposal Costs:
- 60 PIVX for hosting/domain(One Time)
- 2000 PIVX / Month(400 per 5 members)(Decrantlizd isn’t paid by support proposal)
- 100 PIVX for submission fee + finalization fee (Standard Process)
Total: 2160 PIVX
Small edit: Due to how the proposals work, I will be asking for 2160 monthly, and then keep track of the extra pivx and find something to donate it too or something, as I have been advised that there is not budget pool to add too!
This should provide a decent entry point into the first support system. I think 5 members should allow us to operate smoothly.
I appreciate everyones inputs & hope to see new feedback in the time before we put the proposal live!
I found a self hosted, open source ticket system called OSTicket. I played around with it a little and I think It could work & minimize cost for ticket software. I’m looking to obtain domain, which can be linked directly off of pivx.org. I’ll be setting up a sweet vps to host the website aswell.
I think the costs are going to come down to this:
One time cost of 60 PIVX to cover the domain and vps (Platform is open-source and free)
This is going to cover us for a year. We intend to run for a 3 month trial to see if we need to upgrade our vps, or to re-evaluate our vision.
400 PIVX for each support team member.
My reasoning for the cost is this: The support team is going to consist of 4 to 5 individuals who are going to devote their future nights and days to answering tickets and really genuinely helping people. All members will need to have email notifications on so they can receive tickets on the go as well. I believe that the support members will need to be passively engaged to support everyday.
Currently, the confirmed team consits of @slimjim and @bitcoiner. I am going to ask @jakiman if he is interested in participating in the official team. We will also be looking to add 2-3 more people to fill that 4-5 person roster we are eyeing. Since we are still unsure of who exactly will be participating this will cause the proposal to have a ‘range’ of projected cost.
I encourage anyone interested in joining the team to submit there information -> here
One time fee of 60 PIVX to covert the project’s hosting costs.
Monthly fee of 400-2000 PIVX to cover each support member.
Total Cost: 460-2060 PIVX
Although we are still in the planning stages, I’m happy to see most people encouraging this proposal. I would like for everyone to post their comments below about my update to the proposal. Thanks all!
Hi all! We would like to drop this in the forums and see what everyone thinks about our ideas to upgrade the ‘PIVX Experience’. I think a big part of this coin is the community and I know thats obvious. Increasing support can help the flow of knowledge and allow us to be organized!
PIVX Support Team Proposal
PIVX is a brand new coin, as we all know so well, and with new coins comes the need for constant onboarding, support & answering of basic questions, often many times per day. Now that the budget system has come online, what’s a better way to put it to use than to fund, even temporarily, our own 24/7 live support? For weeks now we’ve had many wonderful volunteers in #support on slack and so on, but they are slowly getting burnt out and new awesome people are not showing up to step in and help in #support, so this proposal aims to cover that much needed gap in support and honestly provides and upgrade to the PIVX ecosystem overall, from our point of view.
Every day people poll the #masternode, #staking, and #support channels in need of assistance. Although many of their questions are easily searchable in the forums and pinned posts, we think it is imperative that newcomers are able to talk to a dedicated support team when they need a hand. There has been many times when #support is left with several help requests. Many times our volunteer support team gets tired or participates in another channel. Jesus My lord. Amen.
A team of about 5 support staff members who can man the various support channels for unanswered questions and provide any necessary assistance.
Many of the variables contained in this proposal have not been settled on, and we would like for the PIVX community to participate on the idea.
Features Needed to be discussed:
Support Platform to create tickets to increase organization of support requests.
The support channel has gotten too busy and better support organization could help us directly talk to the people who need it most. We would need to agree on either a paid support platform or look to find a free alternative as well.
How much of the budget will be put towards support?
Who will be nominated as support staff?
Will the team be official?
How will the budget be split?
Who nominates the support staff?
We look forward to what the community thinks about this proposition and we encourage anyone to put their two cents in on this.
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