please help

[hamidfatehi]

I bought through the pivx site
But it has not been added to my user account on the site
This is the tracking code for my purchase
64d0cee6a3cc94

 

[Leander]

You didn't explain it in detail, but I believe you used a broker/exchange, right?
If so, you need to request support on the platform you used to purchase/transfer

 

[Jeffrey]

I already answered via dm but yea the exchange was successful so please confirm which wallet you are using